Refund Policy

Effective Date: [Insert Date]

Company Name: [Your Agency Name]

We strive to deliver high-quality services and results. Due to the nature of digital marketing and custom strategy work, we have a clear refund policy outlined below.

1. Services Covered by This Policy

This refund policy applies to:

• Marketing packages (Starter, Growth, Pro, Elite)

• One-time service fees (e.g., audits, setup, consulting)

2. Refund Eligibility

Refunds may be considered only under the following conditions:

• The service was not delivered as described

• The client has made a formal cancellation request within 3 days of purchase, and no substantial work has been started

• A technical error on our side resulted in double billing or unauthorized charges

3. Non-Refundable Cases

We do not offer refunds in the following situations:

• Services already rendered or initiated (strategy, setup, meetings, campaign launch, etc.)

• Client delay, non-responsiveness, or failure to provide necessary materials

• Change of mind after work has begun

• Performance-based expectations (e.g., ad ROI or traffic) not being met, unless explicitly guaranteed in writing

4. Cancellations

Monthly packages can be cancelled anytime before the next billing cycle. No partial refunds are issued for unused time during a billing period once work has started.

5. Chargebacks

Clients are encouraged to contact us for resolution before initiating a chargeback. Unauthorized disputes may lead to termination of services and legal follow-up.

6. Contact for Refunds

For refund requests, please contact us at:

📧 [your email]

Include your full name, payment method, service purchased, and reason for the request.

We reserve the right to approve or deny any refund request based on our evaluation of the situation.